Throughout the training, participants will learn how to implement customer service protocols that ensure high-quality management of daily interactions.

The course covers special call scenarios, including situations where a person is trapped in an elevator, providing guidance on how to manage panic situations effectively. It also addresses calls involving dissatisfied or upset customers, teaching how to handle these interactions in a professional and efficient manner.

Another key aspect is improving coordination between the administrative and technical departments. Telephone support staff will learn how to ask the right questions to help anticipate and diagnose issues in advance, thereby avoiding unnecessary maintenance technician visits whenever possible.

This course is designed for customer service staff, complaints management personnel, administrative assistants, receptionists, and any employee whose role involves significant telephone interaction, ensuring that every call contributes positively to the company’s image.

 Online

  5 to 15 hours

  On demand